Client Success Manager

The Opportunity

The Client Success Manager Gets to work with multiple clients in the higher education sector and is focused on following up with existing projects, on-boarding new projects, maintaining relationships, selling new functionality to existing clients (expanding current projects), etc.. Client Success Managers utilize key metrics to deploy the most effective outreach campaigns with the goal of guiding clients towards increased adoption of our system.

Responsibilities

– Understand short and long-term client goals and take ownership of bringing them to fruition
– Manage client implementation projects and ensure they progress in a timely manner
– Maintain course catalog and conduct training sessions
– Communicating with clients to assess promotional needs
– Learn how AllofE builds & maintains its software & systems
– Respond to help tickets with clarity & professionalism
– Maintain course catalog and conduct training sessions
– Identify best-fit solutions and generate quotes for customizations

Required

  • Degree or pursuing a degree (3.0 GPA and above) in Information Systems, Business, or Communications
  • Strong analytical and problem-solving skills
  • Extremely quick to learn
  • Able to work in a team-based environment
  • Superb verbal and written communication skills (email, phone, video conference, in-person)
  • Interest in how the software works and desire to solve client problems using software systems
  • Can manage work with minimal guidance
  • Must be a US Permanent Resident or Citizen

Desired

  • Strong public speaking background (Speech, Debate, Mock Trial, Forensics, Model UN, or other similar experience)
  • Business-related experience or degree (Master’s, Ph.D. degree, further education)
  • 2+ years experience in Professional or Business Communications
  • Strong knowledge of web technologies
  • Strong knowledge of web applications

Day In The Life

8:45 AM | Arrive at the office, clock in and prep for your 9 o’clock training course

9:00 AM | Train clients.

10:30 AM | Have a team meeting in the conference room to start answering all tickets that came in the night before.

12:00 PM | Head out for lunch.

1:00 PM | Some tickets have an additional response, resolve those.

1:45 PM | There’s another 2 o’clock course you teach, so gather your materials and prep the training system once again.

2:00 PM | You have an intern helping you for this training session. Train clients along with the intern.

3:30 PM | Time for your Standup. Head to the infamous UnderHall in order to meet with this weeks small group on what you’ve been working on, and hearing what they’ve been working on.

4:15 PM | An upset client has called because they couldn’t log in. Walk them through how they can get this issue resolved with their administration.

5:30 PM | Check-in with your manager to go over the work you’ve done.

6:00 PM | Clock out, say goodbyes, and head home for the night. The night is yours.

Apply

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